Performance Development Manager - Based in Atlanta, GA
Company Name:
Marriott International
Performance Development Manager -Based in Atlanta,GA
It's a powerful feeling, to belong. It's inspiring people to do more than they thought they could. It's leading the way by rolling up your sleeves to accomplish a common goal. It's taking a passion and turning it into your vision. Belonging is what it feels like to work at Marriott. If this sounds like the place for you, join us.
RCH Corp Office - Chevy Chase located at
4445 Willard Ave., Suite 800 Chevy Chase
MD,20815,
is currently hiring a
Performance Development Manager -Based in Atlanta,GA.
Responsibilities include: The Performance Development Manager will report to the Lead Performance Development Manager for the region in which they serve, with dotted line reporting responsibility to the Senior Director of Brand Delivery. This position will be a shared service for hotels in a designated market. As a member of the Human Resources organization, he/she contributes human resource knowledge, with specialization in performance development and Employee Engagement activities to support the hotels in the region. In this role, he/she will be responsible for: facilitating learning activities for the employees of each supported property, measuring and reporting learning activity and impact, and providing leadership for each supported property in the field of learning. He/she generally works with independence; ensuring programs/processes are effectively implemented to accomplish objectives in alignment with broader business objectives. This role helps to ensure that The Ritz-Carlton culture stays alive and is proactive in facilitating positive employee engagement. He/she will ensure programs/processes are effectively implemented to accomplish objectives in alignment with broader business objectives.
CANDIDATE PROFILE
Education and Experience
Experience in a hotel-based hourly Generalist role or Human Resources Manager role preferred.
Experience with employee relations in a culturally diverse work environment preferred.
High school diploma or equivalent required, BA preferred.
TC2 and TC3 Certified or platform skills preferred (required within one year)
ASTD certification preferred.
CORE WORK ACTIVITIES
FACILITATION
Facilitate and/or deliver specified on-property training, including:
A - Core required training for hourly ladies and gentlemen
B - Non-Core training in response to individual property needs
C - Training sessions for managers around key HR activities, as needed.
D - Learning Coach and Leadership certification
May assist in facilitating Employee Engagement Debrief sessions that are low in complexity.
Guide and support the use of e-learning
Ensure core training materials are in stock and accessible to properties, when needed.
Monitor and support key programs:
A - Learning Coaches to ensure there are effective Coaches and new employees achieve job certification
B - Voyage to ensure compliance with the program
MEASUREMENT AND REPORTING
Measure and report compliance with core training
Measure and evaluate follow-through on deliverables connected with core training, as appropriate
Measure and evaluate impact of training on targeted objectives
Audit compliance with core programs
Audit and evaluate on-boarding programs
Conduct annual needs assessment
LEADERSHIP
Provide input and direction to annual strategic planning related to learning
Perform consultative function to property leadership around issues of learning
Provide support and guidance to Learning Coaches, Learning Coordinators, and Voyagers
Partner with Performance Improvement to align Learning activities with performance needs
Other
Perform other duties as assigned to meet business needs.
MANAGEMENT COMPETENCIES
Experience
Experience in a hotel-based hourly Generalist role or Human Resources Manager role preferred.
Experience with employee relations in a culturally diverse work environment preferred.
Skills
Basic consulting and facilitation/platform skills are essential.
Strong program and organizational skills.
Strong verbal and written communication skills; ability to articulate and gain support from others.
Ability to develop and maintain strong interpersonal relationships with regional team members, hotel Executive Committee leadership, hotel management, and corporate COEs.
Strong understanding of property operations and the market.
Ability to be flexible and to work in a transaction-driven, deadline-driven environment to meet objectives of assignments while also meeting budget and quality goals.
Multi-lingual skills preferred.
Able to perform in a matrix environment.
Strong presentation skills required; skilled in facilitating groups.
Uses problem solving skills for decision-making.
Presents ideas, expectations and information in a concise, well-organized way.
Manages group or interpersonal conflict situations effectively; mediation skills are a plus.
Able to affectively assess risk against business benefit.
Attributes
Collaborative in role as a team player.
Delivers results and ability to balance priorities under pressure.
Manages group or interpersonal conflict situations effectively.
Analytical to make decisions using data and business knowledge.
Comfortable with complexity, ambiguity and change.
Trustworthy with strong business integrity and ability to hold sensitive information in confidence.
To submit your application for this job, please go tohttps://marriott.taleo.net/careersection/2/jobsearch.ftl?lang=en
Marriott International is consistently recognized as an employer of choice around the globe by FORTUNE and Working Mother magazines, DiversityInc, Great Places to Work Institute, and the CRF institute among others. Visit our newsroom to learn more: news.marriott.com
Connect and network online with us:
www.facebook.com/marriottjobsandcareers
www.twitter.com/marriottcareers
www.linkedin.com/company/marriott-international
www.weibo.com/marriottcareers
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.Estimated Salary: $20 to $28 per hour based on qualifications.
Marriott International
Performance Development Manager -Based in Atlanta,GA
It's a powerful feeling, to belong. It's inspiring people to do more than they thought they could. It's leading the way by rolling up your sleeves to accomplish a common goal. It's taking a passion and turning it into your vision. Belonging is what it feels like to work at Marriott. If this sounds like the place for you, join us.
RCH Corp Office - Chevy Chase located at
4445 Willard Ave., Suite 800 Chevy Chase
MD,20815,
is currently hiring a
Performance Development Manager -Based in Atlanta,GA.
Responsibilities include: The Performance Development Manager will report to the Lead Performance Development Manager for the region in which they serve, with dotted line reporting responsibility to the Senior Director of Brand Delivery. This position will be a shared service for hotels in a designated market. As a member of the Human Resources organization, he/she contributes human resource knowledge, with specialization in performance development and Employee Engagement activities to support the hotels in the region. In this role, he/she will be responsible for: facilitating learning activities for the employees of each supported property, measuring and reporting learning activity and impact, and providing leadership for each supported property in the field of learning. He/she generally works with independence; ensuring programs/processes are effectively implemented to accomplish objectives in alignment with broader business objectives. This role helps to ensure that The Ritz-Carlton culture stays alive and is proactive in facilitating positive employee engagement. He/she will ensure programs/processes are effectively implemented to accomplish objectives in alignment with broader business objectives.
CANDIDATE PROFILE
Education and Experience
Experience in a hotel-based hourly Generalist role or Human Resources Manager role preferred.
Experience with employee relations in a culturally diverse work environment preferred.
High school diploma or equivalent required, BA preferred.
TC2 and TC3 Certified or platform skills preferred (required within one year)
ASTD certification preferred.
CORE WORK ACTIVITIES
FACILITATION
Facilitate and/or deliver specified on-property training, including:
A - Core required training for hourly ladies and gentlemen
B - Non-Core training in response to individual property needs
C - Training sessions for managers around key HR activities, as needed.
D - Learning Coach and Leadership certification
May assist in facilitating Employee Engagement Debrief sessions that are low in complexity.
Guide and support the use of e-learning
Ensure core training materials are in stock and accessible to properties, when needed.
Monitor and support key programs:
A - Learning Coaches to ensure there are effective Coaches and new employees achieve job certification
B - Voyage to ensure compliance with the program
MEASUREMENT AND REPORTING
Measure and report compliance with core training
Measure and evaluate follow-through on deliverables connected with core training, as appropriate
Measure and evaluate impact of training on targeted objectives
Audit compliance with core programs
Audit and evaluate on-boarding programs
Conduct annual needs assessment
LEADERSHIP
Provide input and direction to annual strategic planning related to learning
Perform consultative function to property leadership around issues of learning
Provide support and guidance to Learning Coaches, Learning Coordinators, and Voyagers
Partner with Performance Improvement to align Learning activities with performance needs
Other
Perform other duties as assigned to meet business needs.
MANAGEMENT COMPETENCIES
Experience
Experience in a hotel-based hourly Generalist role or Human Resources Manager role preferred.
Experience with employee relations in a culturally diverse work environment preferred.
Skills
Basic consulting and facilitation/platform skills are essential.
Strong program and organizational skills.
Strong verbal and written communication skills; ability to articulate and gain support from others.
Ability to develop and maintain strong interpersonal relationships with regional team members, hotel Executive Committee leadership, hotel management, and corporate COEs.
Strong understanding of property operations and the market.
Ability to be flexible and to work in a transaction-driven, deadline-driven environment to meet objectives of assignments while also meeting budget and quality goals.
Multi-lingual skills preferred.
Able to perform in a matrix environment.
Strong presentation skills required; skilled in facilitating groups.
Uses problem solving skills for decision-making.
Presents ideas, expectations and information in a concise, well-organized way.
Manages group or interpersonal conflict situations effectively; mediation skills are a plus.
Able to affectively assess risk against business benefit.
Attributes
Collaborative in role as a team player.
Delivers results and ability to balance priorities under pressure.
Manages group or interpersonal conflict situations effectively.
Analytical to make decisions using data and business knowledge.
Comfortable with complexity, ambiguity and change.
Trustworthy with strong business integrity and ability to hold sensitive information in confidence.
To submit your application for this job, please go tohttps://marriott.taleo.net/careersection/2/jobsearch.ftl?lang=en
Marriott International is consistently recognized as an employer of choice around the globe by FORTUNE and Working Mother magazines, DiversityInc, Great Places to Work Institute, and the CRF institute among others. Visit our newsroom to learn more: news.marriott.com
Connect and network online with us:
www.facebook.com/marriottjobsandcareers
www.twitter.com/marriottcareers
www.linkedin.com/company/marriott-international
www.weibo.com/marriottcareers
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.Estimated Salary: $20 to $28 per hour based on qualifications.
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