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Customer Success Associate

Company Name:
WeddingWire
Position Type:
Full-time
About Us:
When a company stays in touch with their customers and anticipates their needs, the company can avoid customer service problems. At WeddingWire, we believe that our Customer Success Team is a valuable asset to our product offerings. WeddingWire is the nation's leading technology company serving the $100+ billion wedding, corporate, and social events industry. Simply put: We connect people with great merchants and help event merchants build their businesses. We are also a GREAT PLACE TO WORK!
WeddingWire seeks a full-time Customer Success Associate to develop relationships with local vendors based on territory and show them how to ring the bells and blow the whistles (i.e. use their tools) to get the most out of their investment. At WeddingWire, we are feverishly passionate about helping small businesses grow their businesses online. Your daily activity will help make that happen.
About You:
You are patient and enjoy giving individualized attention to customers.
You are a good teacher and can condense information into small digestible bites.
You are efficient and thorough.
You think "outside of the box" and offer recommendations for problems you anticipate.
You are friendly and genuinely helpful.
You are assertive and committed to improvement and will help identify trends to help us

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